Preloader

Effective Date: 20th day of April, 2023

These terms and conditions (the “Terms and Conditions”) govern the use of
www.coconutessence.com.au (the “Site”). This Site is owned and operated by JT’s Coconut Essence. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of JT’s Coconut Essence and the
Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files
and anything that contributes to the composition of our Site.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.


The following goods are available on our Site:
– Beverages.


These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods
we provide. You agree to purchase goods from our Site at your own risk.


We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund

Payments

We accept the following payment methods on our Site:

  • PayPal.
  • Stripe.


When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.


If we believe your payment has violated any law or these Terms and Conditions, we reserve the right
to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
– Standard Courier Delivery by Third party.


Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and public holidays.


The shipping is free of cost for most parts of the Australia. However, some locations of Australia are
too expensive to ship for free, therefore you will be asked to pay the discounted delivery charges in
addition to the price of the goods you order.


You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.


We accept refund requests for goods sold on our Site for any of the following reasons:
– Good is broken;
– Good does not match the description;
– Good is the wrong size or quantity; or
– Good does not meet the purchaser’s expectations.

Our refund policy ensures fairness for both our valued customers and our company. If a customer requests a refund due to their own reasons and not due to any fault on our part, the customer will be responsible for the refund fees. However, if the reason for the refund is a mistake or fault on our end, we will gladly bear the cost of the refund. We strive to provide excellent service and resolve any issues promptly. Thank you for your understanding and continued support.

Returns

Returns can be arranged by our admin team. Please contact admin@coconutessence.com.au

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any
other consumer protection legislation in your jurisdiction applies and cannot be excluded, these
Terms and Conditions will not limit your legal rights and remedies under that legislation. These
Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a
conflict between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.

Limitation of Liability

JT’s Coconut Essence and our directors, officers, agents, employees, subsidiaries, and affiliates will
not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees
from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless JT’s Coconut
Essence and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our
Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(07) 3272 9388
admin@coconutessence.com.au
Unit 3, Gardens Drive, Willawong, QLD 4110

By IT department, JT’s Coconut Essence.