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Effective Date: 20th day of April, 2023
These terms and conditions (the “Terms and Conditions”) govern the use of
www.coconutessence.com.au (the “Site”). This Site is owned and operated by JT’s Coconut Essence. This Site is an e-commerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of JT’s Coconut Essence and the
Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files
and anything that contributes to the composition of our Site.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
– Beverages.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods
we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund
Payments
We accept the following payment methods on our Site:
- PayPal.
- Stripe.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right
to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
– Standard Courier Delivery by Third party.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and public holidays.
The shipping is free of cost for most parts of the Australia. However, some locations of Australia are
too expensive to ship for free, therefore you will be asked to pay the discounted delivery charges in
addition to the price of the goods you order.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
– Goods are broken;
– Goods do not match the description;
– Goods in the wrong size or quantity; or
– Goods do not meet the purchaser’s expectations.
Our refund policy ensures fairness for both our valued customers and our company. If a customer requests a refund due to their own reasons and not due to any fault on our part, the customer will be responsible for the return shipping fees. if the reason for the refund is a mistake or fault on our end, we will gladly bear the cost of the product however, the return shipping fees will be paid by the customer. We strive to provide excellent service and resolve any issues promptly. Thank you for your understanding and continued support.
Returns
Returns can be arranged by our admin team. Please contact admin@coconutessence.com.au
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any
other consumer protection legislation in your jurisdiction applies and cannot be excluded, these
Terms and Conditions will not limit your legal rights and remedies under that legislation. These
Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a
conflict between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Limitation of Liability
JT’s Coconut Essence and our directors, officers, agents, employees, subsidiaries, and affiliates will
not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees
from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless JT’s Coconut
Essence and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our
Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Points and Rewards System
1. Overview
1.1. JT’s Coconut Essence offers a Points and Rewards System (“the Program”) to customers who create an account on our e-commerce website. Participation in the Program is subject to these Terms and Conditions.
2. Earning Points
2.1. Points are earned on eligible purchases made through JT’s Coconut Essence website only and need to be a registered account on our website.
2.2. The number of points earned per purchase may vary based on promotions, product categories, or other factors at JT’s Coconut Essence’s discretion.
2.3. Points will be credited to your account upon the successful completion of your order. If an order is cancelled or refunded, any points earned from that order will be deducted from your account.
3. Redeeming Points
3.1. Points can be redeemed for discounts on future purchases on our website only. The conversion rate of points to monetary value will be determined by JT’s Coconut Essence and may be subject to change without prior notice.
3.2. Points cannot be redeemed for cash, transferred to another account, or used in combination with other promotional offers unless specified otherwise.
3.3. To redeem points, you must have a valid account on JT’s Coconut Essence website.
4. Expiration and Forfeiture
4.1. Coupons will expire 12 months from the date they are redeemed unless used.
4.2. If your account is closed or terminated for any reason, any unused points will be forfeited.
5. Program Changes and Termination
5.1. JT’s Coconut Essence reserves the right to modify, suspend, or terminate the Program at any time, with or without notice.
5.2. Any changes to the Program will be effective immediately and will be communicated through our website or via email.
6. Fraud and Abuse
6.1. Any attempt to manipulate or abuse the Program, including but not limited to fraudulent activity, may result in the forfeiture of points and the termination of your account.
6.2. JT’s Coconut Essence reserves the right to take appropriate legal action in cases of fraud or abuse.
7. Liability
7.1. JT’s Coconut Essence is not responsible for any unauthorized access to your account or any loss or damage resulting from unauthorized use of your points.
7.2. JT’s Coconut Essence makes no warranties, express or implied, concerning the Program or points, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.
8. Governing Law
8.1. These Terms and Conditions are governed by and construed in accordance with the laws of Queensland.
9. Contact Information
9.1. For any questions or concerns regarding the Program, please contact us at admin@coconutessence.com.au
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(07) 3272 9388
admin@coconutessence.com.au
Unit 3, Gardens Drive, Willawong, QLD 4110
By IT department, JT’s Coconut Essence.